A Guide to Recover Deleted Slack Data

What happens when Slack data gets deleted?

• using Slack eDiscovery 

• recovering from exported Slack data 

• using a third-party Slack backup solution  

How to recover deleted Slack data using the native eDiscovery tool

How to export data using Slack’s eDiscovery API

Limitations of exporting data using Slack eDiscovery

• eDiscovery is only available for Enterprise Grid subscription users. 

• The primary org owner or an org owner must request the Slack Support team to enable the Discovery API. 

How to recover Slack data using the Slack import and export tool

How to import Slack data

• Step 1: Upload the zipped export file to a secure cloud service, such as Google Drive, Dropbox, or Box, and generate a public direct download link (make sure to keep this link to hand). (This step can be skipped, and the file can be uploaded directly during Step 5). 

• Step 2: Click the workspace name on the top left. 

• Step 3: Select Settings & administration, then choose Workspace settings from the menu. 

• Step 4: Click on Import/Export data. Next to Slack, select Import.

• Step 5: Paste the link to the export file into the Direct download link field or click on Upload it directly and choose the zipped export file from the local machine. 

• Step 6: Click on Upload file. 

• Step 7: An email will be sent when the upload is completed.  

Limitations of recovering deleted Slack data using the Import Export tool  

• Only workspace owners can import data into Slack.

• There is a limit to the amount of data that the tool can process at once. The export file might have to be split into multiple date ranges and processed as different imports 

• Exporting and importing Slack data using the native tool is a time-consuming process since export must be set up manually for all plans except for Business+ subscription. If there is a large amount of data to be imported- it needs to be split into different date ranges. These might lead to further data loss.   

• Owners cannot select specific messages or files to be imported back to the application. 

• If internet access is lost, import progress is interrupted, and you will have to begin all over again. 

Restore deleted Slack data using SysCloud

Why should you backup your Slack data using SysCloud?

• Automated Slack backups and automatically resolves API errors.

• Restore threads in a channel, direct messages, and channels with a single click.

• Export threads, channels, direct messages, or even the entire workspace in JSON format.

• Search for content inside conversations, files, channels, and user groups using keywords, across all your workspaces.